Frequently asked questions

A flat £10 anywhere in the UK, or free with a free NeoLife Shaker on orders over £150. Orders are dispatched from the UK by DPD and usually arrive in about three working days. Full detail on the delivery page.

No. United Kingdom only at the moment.

Yes — 14 days to change your mind (sealed items must be unopened), and anything faulty or wrong is our problem to fix. If you’ve opened a NeoLife product and aren’t happy with it, NeoLife’s 100% satisfaction guarantee lets you send back what’s left for a replacement, credit or full refund. See the returns page.

Yes. We are an independent NeoLife distributor and everything here comes through NeoLife’s own supply chain — not a marketplace reseller and not parallel imports.

Different products, sold a different way. NeoLife products reach you through independent distributors rather than a supermarket shelf, which is a more expensive route. What we will not tell you is that a cheaper alternative does nothing. We could not prove that, so we do not say it. If price is the deciding factor, buy the cheaper one — that is a perfectly sensible thing to do.

Every product page shows the pack size and what it works out at each — for example “100 capsules — £0.53 each”. How long that lasts depends on how much you take, and the recommended amount is on the label.

Some are. Where a product is, its page says so directly under the price. We only mark the ones we can confirm.

Try Find your supplement — pick the option that sounds most like you and we will take you to the right part of the shop. Or email us and describe what you are after.

We genuinely cannot tell you that, and we are not going to pretend otherwise. Food supplements are not medicines and nothing on this site is medical advice. They are also not a substitute for a varied and balanced diet and a healthy lifestyle.

Possibly, and it is not our call to make. Speak to your GP or pharmacist before adding anything new. The same goes if you are pregnant, breastfeeding, or buying for a child.

Because UK rules on nutrition and health claims are strict: only authorised claims may be made, and only where a product meets the conditions for them. We would rather tell you exactly what is in something and let you decide than imply a benefit we cannot back up.

Yes. Healthy Food Supplements, 20 Grove Avenue, Pinner HA5 5NU. You can call +44 7488 879555 during the day or email info@healthyfoodsupplements.co.uk.

Payments go through Stripe (card, Apple Pay, Google Pay), PayPal and Klarna. We never see or store your card details. Read the privacy policy for what we do keep.