Returns
Changed your mind
You have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. This is your right under the UK Consumer Contracts Regulations for anything bought online, and it applies whether or not there is anything wrong with the product.
Items need to be unopened and unused, with any seal intact. Food supplements and cosmetics that have been opened cannot be resold, so we cannot accept those back unless they are faulty.
If something is faulty, damaged or wrong
That is our problem, not yours. Tell us within a reasonable time and we will replace it or refund you, including the postage. You do not need to have kept the packaging pristine.
How to start a return
- Email info@healthyfoodsupplements.co.uk with your order number and what you would like to send back.
- We will reply with the return address and confirm anything you need to know first. Please contact us before posting anything — returns sent without warning are easy to lose.
- Once it reaches us and we have checked it, we refund to your original payment method within 14 days.
Who pays the postage
If you are returning something because you changed your mind, you pay the return postage. If the item was faulty, damaged or not what you ordered, we cover it.
Getting in touch
Email info@healthyfoodsupplements.co.uk or call +44 7488 879555.
Healthy Food Supplements, 20 Grove Avenue, Pinner HA5 5NU, United Kingdom. Nothing here affects your statutory rights.
